Refund policy

Thank you for shopping at MDChaney.com.

Because our products are digital goods delivered via Internet download, we generally offer a strict no-refund policy. Unlike physical goods, digital items cannot be "returned" in the traditional sense once access has been granted or the file has been downloaded.

1. No Returns or Exchanges

All sales of digital products—including but not limited to software, PDF guides, templates, courses, and media files—are final.

  • We do not offer returns or exchanges.

  • We do not offer refunds for "change of mind" or accidental purchases.

2. Delivery of Product

Upon successful payment, you will receive immediate access to the digital product via a download link or login credentials sent to the email address you provided.

Note: If you do not receive your access link within 24 hours, please check your spam folder before contacting our support team.

3. Exceptions

We stand behind our products, but we understand that technical issues can occur. We will only consider refund requests under the following limited circumstances:

  • Non-delivery of the product: Due to an issue with our mail server or technical infrastructure.

  • Major defects: If the product is proven to be corrupted or missing a substantial portion of its advertised content.

  • Duplicate purchase: If you inadvertently purchased the exact same product twice within a 24-hour period.

4. Acceptance of this Policy

By purchasing a digital product from our website, you agree that:

  1. You waive your right to a "cooling-off" period.

  2. You understand that all sales are final once the download or access link is provided.

  3. You have read and agreed to these terms prior to checkout.

Contact Us

If you experience any technical difficulties or have questions regarding your order, please reach out to our support team:

  • Email: MarkChaney@mdchaney.com

  • Response Time: We typically respond within 2 business days.